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Posted: Tuesday, January 23, 2018 12:04 AM

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Mid Valley Disposal - Fresno, CA

Responsible for receiving incoming customer calls and finding solutions to service questions/issues.

Qualifications:

High school diploma or G.E.D. certification required

The ability to respectfully and effectively provide customer service support in a high volume customer service environment.

Effective listening and comprehension skills.

Good communication and interpersonal skills with the ability to remain customer service focused during situations in which customers may be notably frustrated.

Ability to commit to a regular work schedule with little absenteeism, must be able to work with defined, rigid schedules in which timed lunches and breaks are predefined.

Knowledge of the waste management industry is preferred but not required.

Bi-lingual skills are desirable but not a requirement.

Qualifications:


Takes ownership for issues pertaining to customer service questions and researching and providing solutions rather than escalating problems that can be resolved at the first point of contact.
Communicate relevant information effectively and coherently to customers and coworkers.

Acts in a professional, courteous, cooperative manner toward customers and coworkers.

Creates problem-solving solutions for the customer as well as the company.

Ethics – Seeks guidance before problems occur and promptly reports concerns or potential violations in accordance with reporting procedures.

Compile and organize all the facts required to respond to a customer’s request.

Interpersonal Skill – Develops openness and trust with others.

Expresses opposing views in a tactful manner that builds teamwork.

Multitasking – Ability to effectively manage two or more activities or sources of information.

Record Keeping – Keeps records for future reference in an organized manner.

Organizes information others can use easily. Keeps up with new incoming records.

Computer Skills

– Proficient in Microsoft applications and general software application uses

To apply for this position, please email your resume in Microsoft Word format to:
jobs@midvalleydisposal.com .

Please reference the title (Customer Service Representative) in the subject line of your email.


• Location: Fresno

• Post ID: 25596712 fresno
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